DISBELIEF AND DISGUST

I have to share this story. I live in Bellville Cape Town, my husband who has been a loyal Vodacom customer for 18 years if not more he has had the same number for years.<br> He is in Gordons Bay at the moment. His handset got ****** last night around about 8.30pm. He used someone elses handset to phone me and tell me what happened.<br> I phoned Vodacom to ask them to block the account and blacklist the number. They asked who the accounts name is registered in I explained my husband, I know the answers to all the security questions, he is my husband for heavan sake. The didnt even try and help and said to me that they need to speak to him. After which I asked - did you not hear what I said he isnt with me and his handset has been ****** he cant call you. They then proceeded to advise that they will send me a form to complete then they will blacklist and block the number. Hellllooo - what kind of service is this. So if this contract was an open line I could receive an enormous telephone bill and then what, I would have to pay. I am very disgusted and disappointed. Oh and by the way there is no application form on my e-mail as promised. Veronica