Disastrous Vodacom

Once again I have to turn to Hellopeter, in an effort to get any worthwhile response from Vodacom. By now, I have submitted several unflattering reviews of Vodacom fibre service and unfortunately, my opinion hasn't changed. Following a debit order payment, which did not go off last month, the 1st time this has ever happened since I had my fibre service installed and which payment I made within hours of being notified by Vodacom subscriber collections, my service are still Suspended more than 60 hours later. I am being given the usual runaround by all the relevant Vodacom departments with constant explanations that there is a service outage in my area. This is an obvious B*lls*#t reason for my service interruption. Yesterday, someone from Vodacom even contacted me afterhours and acknowledged receipt receipt of my proof of payment, that I emailed on Monday the 3rd July 2023. She advised me to sent the proof of payment to pop@vodacom. I asked her, why don't she just forward it to the relevant department, herself and was told, that I had to do it myself. What a pathetic Company! I wonder if I will be credited for all these hours, that Vodacom suspended my fibre service. My payment was exactly 3 days late, following the failed debit order, yet my service suspension is now entering it's 4th day, after payment.