Disastrous Vodacom

I am trying to cancel my fibre subscription with Vodacom and and agin as usual one will face obstacle. On the 2nd of May I contacted Vodacom and spoke to Nozipho from fibre cancelations about canceling my subscription and she made me hold multiple times. The long and short of it is that she did not place the instruction to cancel the fibre instead she logged a ticket for me to get technical assistance. Vodacom is there anything that you can do right? When I wanted technical help I had to wait 2 weeks at a time for someone to come out and when I want to cancel you can literally send someone out in 48 hours. I give up. We just want to cancel. Please have someone competent call us and tell exactly when the last debit order will go off and when the connection will be stopped. Nothing else. Let's see if you can get this right.