1 reviews | Active since Nov 2016
Disaster of an upgrade
<p>I have to sim cards, one that is a data contract for my IPad and one for that is used for my voice contract. I received a sms saying I can upgrade my voice number. Upgraded over the phone with Vodacom - I am on the Red VIP contract. Received my new Iphone 7 within 2 days and was very happy. Upto receiving my statement......They have upgraded my data contract to a Red VIP contract!!! Now I have 2 red Vip contracts, what a joke. I have tried the entire week to sort this out and guess what I am still struggling. They now want to collect the Iphone 7 on the data card and let me upgrade again on the one I was upgrading and then deliver a Iphone again. What about the apps I have downloaded already, how will pay for that?</p> <p>PLEASE CAN SOMEONE FIX THIS. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
