LB
Lea B

1 reviews | Active since Nov 2016

25 Nov 2016, 12:53

Disaster of an upgrade

<p>I have to sim cards, one that is a data contract for my IPad and one for that is used for my voice contract. I received a sms saying I can upgrade my voice number. Upgraded over the phone with Vodacom - I am on the Red VIP contract. Received my new Iphone 7 within 2 days and was very happy. Upto receiving my statement......They have upgraded my data contract to a Red VIP contract!!! Now I have 2 red Vip contracts, what a joke. I have tried the entire week to sort this out and guess what I am still struggling. They now want to collect the Iphone 7 on the data card and let me upgrade again on the one I was upgrading and then deliver a Iphone again. What about the apps I have downloaded already, how will pay for that?</p> <p>PLEASE CAN SOMEONE FIX THIS. </p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 14:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team