1 reviews | Active since Dec 2015
<p>yesterday i realised that my R112 airtime and 13. something GB was missing i was suprprised i then called vadacom. Firstly i spoke to some lady whose name was Mpumi when i explained the situation to her she didnt even attempt to help me her sercive was horrible she than kept keep qauite n didnt speak to me and i could hear that she was still on line and after a few minutes hanged up. I then attempted again and again after holding for so long got some lady cant remember her name i think it was Aan she tries to assist and told me to stay on the line while she was checking and i did so then the line got cut. To my surprise my call was never returned. I had to call the 3rd time around now but still the line got cut whiles i aws holding for the so called they checking. That was the worst expierence ever. all i want is my airtime and data back cause it cant just dissapear and worse they dont wanna be accountable and worst staff</p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Kindly note the reported instance has been reviewed and addressed.
Please refer to our consultation surrounding detail and feedback.
Warmest regards
Elroy
Best regards,
Kindly note the reported instance has been reviewed and addressed.
Please refer to our consultation surrounding detail and feedback.
Warmest regards
Elroy
Best regards,
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