ND
Naomi D
1 reviews | Active since Mar 2016
07 Aug 2020, 13:39
Disap****ted customer Vodacom Cape Gate
Dear Vodacom, very disappointed at the level if your customer service today. I accidentaly activated Bixby voice assistant and my phone was stuck. Vodacom tech assistant at Cape Gate offered her "knowledge" to turn off the app with a smirk at R160- is this customer friendly or value added service. I would have assumed that being a loyal customer some assistance would be free. Thanks, but no thanks. My 13 year old daughter persisted and we saved the fee.
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Vodacom's replyOfficial
07 Aug 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team