vM
vuyani M

1 reviews | Active since Jun 2014

07 Nov 2016, 15:54

Disapponting

<p>I had 7 contract line with vodacom and on the 28 of october I paid about R3200 to cancel 3 of the contracts with cell numbers ********** 774, ********** 920, and ********** 799.</p> <p>For some reason, I was still allocated minutes/ airtime on these numbers which then means I will havr to pay it back in December. This defeats the whole purpose of cancelling the contract.</p> <p>I called in to the call centre , cancellations department and the agent says she needs to verify that and then says I will be called back. how come I know how a post paid contrat works and she doesn't?</p> <p>The airtime allocated on ********** 920 needs to be reversed and the minutes allocated to ********** 799 as well.</p> <p>I am prepared to pay in the R350 that was allocated to ********** because I used it</p> <p>I should not have any invoices related to these numbers for December.</p> <p>Can I please have this done..</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,