KM
Kenny M

1 reviews | Active since Sept 2017

28 Mar 2018, 16:41

Disapponted by the way Vodacom has treated me

I am very disappointed with the way Vodacom is handling my contract application. I have app**** for a simple cellphone contract and I have been waiting for more than 36 hours now. I mean, I am trying to do business with your company because i'm told you provide the best services. I am trying to give you my money and this is how you treat me. I have had other contracts with other service providers and it has taken them less than 5 hours to approve a contract. I am very disappointed and I am taking my business elsewhere!

0
Replies (2)
Vodacom
Vodacom's reply28 Mar 2018, 16:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2018, 08:32
Official

Good day

As per our telephonic interaction the matter has been resolved.

Regards

Kim