Disappointment with Vodacom

I took out a contract in November 2018 with Game for a Vodacom phone. From the word go i got no joy out of this. My contract was flag RED for *****. I could not believe what i saw. We discovered that Game chose a person with the same name but not same ID. I then had to go back to Game to clear my name. Thereafter i had my phone for 2 days, only to discover that the phone overheats. I had to back up my stuff in order for them to send my phone for repairs. Two days later i was informed that they giving me a new phone, lo and behold same problem....Phone overheating. Took it back and same procedure. Vodacom in meanwhile debited my account even tho i didn't get the service i deserved. I went to vodacom to tell them that i cant pay for a service not rendered. I spent my lunch times there for a good couple of days, only to walk out there angry!!! They were not worried about the situation as long as the monies are paid. I asked them to re structure my account as the problem wasnt mine, the person, i thought was very unhelpful, told me to print a 3 month statement as he cant do anything without a statement. I went back to work, printed the statement, took it back 2 days later only to be told that i didn't need a statement only my ID. i was asked WHO told me to bring a statement, i showed who the person was and to my shock;;;; it was the manger of the branch. The person went into my account and said that Vodacom needs to reverse the penalties that they charged me, he said it will take 48 hours to get results, 2 days later i went back only to be told that its still pending, he also said not to pay the account until the money is reimbursed. My service has now been suspended an i have to pay R675 in order for them to reconnect me. I am so drained and angry because its not about the client but about money. I called the customer care to make an arrangement to pay so that my phone can be reconnected, only to be told that i must go back to Game to restructure my account The manager at Vodacom is Ashwill Louw and the customer care person is Umir. Please can you assist!!! ! I am frustrated and annoyed. My cell no ********** 225.

Thanking you in advance.

Desiree Martin.