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Unathi M
1 reviews | Active since Jul 2019
28 Jan 2020, 07:37
Disappointment whit vodacom
I went in to vodacom to change my prepaid number ***) to contract. It seems like a straight foward process. However, somehow my number was deleted and has not been working since (day 10 today). The lady who was helping me at the vodacom shop, Akhona, has been promising its going to be fixed since day 2. I find this to be unecceptable.
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Vodacom's replyOfficial
28 Jan 2020, 08:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2020, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Unathi M's updateReviewer Update
28 Jan 2020, 19:56Thank you for the quick response! My issue was finally resolved.
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Unathi M's update28 Jan 2020, 19:56
Reviewer Update
Thank you for the quick response! My issue was finally resolved.