1 reviews | Active since Oct 2012
Disappointment online purchase
send a email as here to *** Posted this review without prejudgment of my rights ... No reply yet....!!!!!!! The technician at the shop said that the majority of online purchases product have problems...!!!!!! Hello Peter why then have a online shop with potencial product default's. Is this a trick Vodacom use to get rid of non conformance item's.? I wonder I feel extremely let down by VODACOM. I bought a Tablet 8 online. Since July, when I bought this tablet, it has started having an issue. I am not audible to the callers. It was sent for repairs; it took 2 weeks for it to arrive at the repair location. It returned with the identical issue. It was subsequently sent back for repair. It returned with the same issue. Now it has returned with the same issue. I am fed up and exhausted with this. 1. Date Purchased 4 Jun 2025
1st Repair in 29/7/2025 Job. *********xx Still the same problem, no repairs done 2nd Repair 15/08/2025 Job. ******xx Still the same problem, not repaired 3rd Repair 21/08/2025 Job. ******xx Still the same problem not repaired The problem is the caller do not hear me ......... VODACOM has a complex procedure for customers to get in touch: you call, and they lead you to x; x refers you to y, y directs you to z, and z asserts they aren't the correct contact, sending you to the chatbox for your inquiries. They have had my tablet again for 4 weeks, with no outcomes. I am drawing a line.
Conclusion of this non-performance by Vodacom.
Replace my Smart Tap with a substitute product. Laptop.
I have now looked in another forum source to initiate a cancellation of the Smart Tap agreement.
If Vodacom exchanges the product for a Laptop with a reliable warranty/guarantee, I will abandon the forum to initiate the cancellation of the contract.
Ensure that the exchanged product does not require repairs Dr. John Lockem
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
It is with great dismay to write this review on Hellopeter, but Vodacom you compel me to do so.
I find myself quite dissatisfied with VODACOM.
I purchased an Smart tab 8 tablet online.
Ever since July, after I purchased this tablet, it has begun experiencing a problem. The callers cannot hear me.
It was dispatched for restoration; it required 2 weeks to reach the repair site.
It came back with the same problem.
It was later returned for fixing.
This is the Third time in for repairs, from 29 July 2025 – today the 12 Set.2025 second grievance, and following Hello Peter, Vodacom has not provided any results to address this problem. It has reappeared with the identical problem. As of today, September 22, there have been no results or feedback...
The issue is that the caller cannot hear me... I have called *** Today 12:00 noon, The reply was they did not fix it for the warranty have expired Purchased it Look at ethe history of the product I am fed up and exhausted with this. 1. Date Purchased 4 Jun 2025 Vodacom 4G Sart Tab 8 1st Repair in 29/7/2025 Job. ***8 - ***5 Still the same problem, no repairs done 2nd Repair 15/08/2025 Job. ***5 Still the same problem, not repaired 3rd Repair 21/08/2025 Job. ***7 Stil at REPAIR DEPARTMENT Vodacom got this Tab from Purchased it on 4 June 2025, In for repair, 19 July 2025 Back from repair 15Aug 2025 Back to repairs Same Problem 15 August Back from repair 21 Aug Back To repairs again same problem 21 Aug Stil with Vodacom repairs today is the 12 sept 2025 I made call to *** repairs they claim they returned to Shop at Heidelberg Mall – not fixed due to warranty constrains What to do Now ? I stop payment until such time VODACO is performing to contract to have the Smart Tab* repaired8 The employees from Vodacom made a statement that all the Smart tab 8 purchased on Line have problems…? VODACOM has a complicated process for customers to reach them: you make a call, and they direct you to x; x sends you to y, points you to z, and z claims they aren't the right contact, directing you to the chatbox for your questions. My tablet has been with them for four weeks again, and there's been no progress. I am creating a line. Final outcome of this non-compliance by Vodacom: Swap my Smart Tap for an alternative product— a notebook computer. I have now checked another forum resource to start the cancellation of the Smart Tap contract. If Vodacom swaps the product for a laptop with a dependable warranty/guarantee, I will leave the forum to start the contract cancellation process. Make sure that the returned item does not need any repairs.
It is with great dismay to write this review on Hellopeter, but Vodacom you compel me to do so.
I find myself quite dissatisfied with VODACOM.
I purchased an Smart tab 8 tablet online.
Ever since July, after I purchased this tablet, it has begun experiencing a problem. The callers cannot hear me.
It was dispatched for restoration; it required 2 weeks to reach the repair site.
It came back with the same problem.
It was later returned for fixing.
This is the Third time in for repairs, from 29 July 2025 – today the 12 Set.2025 second grievance, and following Hello Peter, Vodacom has not provided any results to address this problem. It has reappeared with the identical problem. As of today, September 22, there have been no results or feedback...
The issue is that the caller cannot hear me... I have called *** Today 12:00 noon, The reply was they did not fix it for the warranty have expired Purchased it Look at ethe history of the product I am fed up and exhausted with this. 1. Date Purchased 4 Jun 2025 Vodacom 4G Sart Tab 8 1st Repair in 29/7/2025 Job. ***8 - ***5 Still the same problem, no repairs done 2nd Repair 15/08/2025 Job. ***5 Still the same problem, not repaired 3rd Repair 21/08/2025 Job. ***7 Stil at REPAIR DEPARTMENT Vodacom got this Tab from Purchased it on 4 June 2025, In for repair, 19 July 2025 Back from repair 15Aug 2025 Back to repairs Same Problem 15 August Back from repair 21 Aug Back To repairs again same problem 21 Aug Stil with Vodacom repairs today is the 12 sept 2025 I made call to *** repairs they claim they returned to Shop at Heidelberg Mall – not fixed due to warranty constrains What to do Now ? I stop payment until such time VODACO is performing to contract to have the Smart Tab* repaired8 The employees from Vodacom made a statement that all the Smart tab 8 purchased on Line have problems…? VODACOM has a complicated process for customers to reach them: you make a call, and they direct you to x; x sends you to y, points you to z, and z claims they aren't the right contact, directing you to the chatbox for your questions. My tablet has been with them for four weeks again, and there's been no progress. I am creating a line. Final outcome of this non-compliance by Vodacom: Swap my Smart Tap for an alternative product— a notebook computer. I have now checked another forum resource to start the cancellation of the Smart Tap contract. If Vodacom swaps the product for a laptop with a dependable warranty/guarantee, I will leave the forum to start the contract cancellation process. Make sure that the returned item does not need any repairs.