Disappointment in Vodacom Fibre

I ordered or app**** for fibre installation on 19.11.2018. Metro fibre came to install what I think is an ONT on 29.11.2018 alrady ( not sure but there is something installed, but wires were pulled inside my home ). I called in on 10.12.2018 to query the status and received service request SR181 ********** 29 for the next department to call me and set-up an appointment to come finalise the router installation. I have been calling in weekly and till today nothing has been done. I have called today, 24.12.2018 and Yusuf Lodewyk told me that the order is still open and asked ME what needs to happen next. When I asked him to escalate he said he cannot.

If this is not resolved or finalised by 30.12.2018; kindly cancel my contract as your call centre agents like Yusuf also do not seem to be clear on how to handle these matters nor can they assist in escalating them. I want to be using the fibre by 03.01.2019 else; we have no deal.