PS
PHILLISTUS S

1 reviews | Active since Aug 2023

04 Aug 2023, 20:24

Disappointment from Vodacom

I feel like vodacom is a ****, they sell you a lie over the phone,then when you try to cancel the contract they take you back an forth. I was sold a lie 1st time I thought it was a mistake but now, this is a **** indeed. I have been call for almost two months trying to cancel their contract but they are taking me from pillar to post. Every time I get different Consultant who always tell me the same story that they in lodge investigation. On that ****ming process they are still debating my money, and I itried to reverse it and that's wen they called me. I tried to explain why and make arrangements of not having a problem in paying the arrears but guess what, they closed my phone immediately after I spoke to the consultant. As frustrated as I am I'm willing to ho to the media so they can hear me out. I want them to retrieve my recordings including the 1st contract that I thought it was my mistake. My name is Phillistus if you wonna reach me call on *** as your **** consultants closed my phone. And do me favor cancel all my contracts with vodacom I will pay the difference. I'm so disappointed with your service

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Replies (2)
Vodacom
Vodacom's reply05 Aug 2023, 19:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Aug 2023, 12:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to ***, our records shows the matter has already been escalated to the relevant team and query has been resolved. The upgrade reversal has been processed successfully for the due date 31-08-2023 and they have requested with the credit for the difference charged.  Regards,  Consumer Website Team

Best regards,