Disappointment

I received a call to upgrade my contract. I clearly told the lady that i do not want to upgrade, she was adamant and called back again later during the day. I keep telling her i do not want to upgrade and she kept laughing on the phone without listening to what i have to say.

I then find out a few months later that she had upgraded me, so now i must pay for a contract i never wanted.

I called the contact centre and told the consultant exactly what the issue is. They said they will listen to the call and get back to me. I am past two months with no communication.