Disappointment

********** I had one of my business lines ( ********** ) upgraded by above person on the 31 may (ref# u ********** ) and was told my device will come via courier within 7 days

Today (8 days later) I once again upgraded another line ( ********** ) with the same above mentioned person and was also told my note 8 will come via courier

Later the day I decided to contact vodacom to find out why I haven't yet received my 1st device (for the line ********** ) After being pushed from one department to another (27 minutes) I was told that RAM couldn't find my address and I need to reapply for the upgrade.

Why hadn't anyone contacted me? How can RAM not find my business that the entire public visits daily? Why didn't the driver or vodacom phone for directions? Had I not followed up vodacom would have just let it lie

I believe this is a lie and the devise was not dispatched as a delay tactic.

Very disappointed

Don't even know how long I will now also have to wait for the 2nd device

Ismail **********