Disappointment

I had a contract that expired in the month of May 2024, payments was never missed throughout my 24 months however my disappointment started on the 18-07-2024, i had a call from a sales agent from vodacom, i was happy with the package that was discussed, i specifically advised the agent that i want the phone delivered to my work address, which he agreed, on the 20-07-2024 i received a message from RAMS couriers advising me that my package was received and the package will be delivered to an alternative address that was not discussed, i thereafter called the upgrade department on the 21-07-2024 advising the consultant that the incorrect address was recorded by the agent, i was assured the second time that the address will be changed, on the 22-07-2024 Rams couriers calls me and advised me that they were waiting outside the address that was not discussed, i thereafter called RAMS advising them to change the address, the package until date was not received, i called the vodacom customer care on the 24-07-2024, between 08:40 till 09:40, i continuously asked to speak to a manager however i was sent back to the voice prompts, eventually i gave up and spoke to a consulted, i asked the agent to confirm the package that was initially discussed, i was advised that of a price that was not discussed, including the data, this service is pathetic, i am currently at work however i needed to call the call center numerous times to change an address, can the phone delivery be cancelled, it seems like recording the correct address seems to be very tough for vodacom