Disappointing Vodacom Service

Waiting for more than a month for feedback on an upgrade order. Absolute terrible service from Vodacom. When you call their Customer care number they either do not answer or you follow voice prompts to "speak" with a Robot!

Eventually managed to s[peak with a consultant from the Vodacom Chat Service by the name of Tashreeq Wagner who actually called me and discussed how Vodacom could help. He also advised that he would escalate the query and get someone to call.

Sadly nobody to date has called me. Tashreeq was kind enough to follow up checking of the dept he had referred my query to had called and also gave me a ref number *** and apologized that the issue is still pending.

Tashreeq Wagner is a star and its commendable that he is trying to help fix what these other useless staff member have clearly messed up on.

Still hoping for a resolve.