WM
Wendile M

1 reviews | Active since Aug 2020

06 Oct 2023, 01:27

Disappointing Vodacom fibre service, billing, and overall customer care

I have fibre with Vodacom. I then moved houses in March this year and did inform them and requested migration. I got the fibre installed into the new house and everything was ok. It was only July when I received an email stating that I was owing more than 4000 rands and when I enquired,I find-out that I was getting double billed for the old house and the new one. I send numerous emails and make lots of calls. I was without wifi for over 4 weeks. I’ve been having the same problem since July and they have currently disconnected my line again due to non payment of arrears caused by their error of double billing. I will never recommend Vodacom to anyone. They are slow to resolve problems and have they do not take customer care serious.

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2023, 07:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team