DD
Debbie Dixon-Paver
1 reviews | Active since May 2018
19 Oct 2019, 20:24
Disappointing Vodacom Fibre Installation
After Vodacom failed to meet a scheduled appointment to install fibre in our Johannesburg home and had my daughter in tears because she had taken a day off work especially to meet with the technicians, that was eventually sorted out and the installation was done. But now we have a new problem...I can only use the internet downstairs in the house!!! I am extremely disappointed and frustrated as I wanted the fibre installed ahead of my move from Port Elizabeth to Johannesburg, as I run a business from home which is reliant on the internet. I would appreciate it if Vodacom can let me know what I am paying for if the internet isn't reaching my home office. Not impressed in the least.
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Vodacom's replyOfficial
20 Oct 2019, 15:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2019, 15:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2019, 13:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply31 Oct 2019, 13:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team