1 reviews | Active since Oct 2017
Disappointing Vodacom Fiber
I have Vodacom Fiber. On 1 April 2026 my connection went down. I reported it on 2 April 2026. Today is 8 April 2026 and my connection has not yet been restored. This is very disappointing. Since 2 Apr I phoned support at least 10 times and each time a different story. I even unplugged my equipment and drove to Vodacom World to see if someone there could assist. Unfortunately it was a waste of time. On the 7th I had enough and phoned them to cancel. They asked that I give them 24 hours which I did and once again it was empty promises. On the 8th I finally cancelled and went to a Fixed LTE solution and tonight I once again have a beautiful internet connection. PS: Vodacom is still down. My ref was SR***
Save yourself the frustration and anguish and think twice before going with Vodacom their after sales support is nonexistent.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
