IR
Ian R

1 reviews | Active since Oct 2017

08 Apr 2026, 22:27

Disappointing Vodacom Fiber

I have Vodacom Fiber. On 1 April 2026 my connection went down. I reported it on 2 April 2026. Today is 8 April 2026 and my connection has not yet been restored. This is very disappointing. Since 2 Apr I phoned support at least 10 times and each time a different story. I even unplugged my equipment and drove to Vodacom World to see if someone there could assist. Unfortunately it was a waste of time. On the 7th I had enough and phoned them to cancel. They asked that I give them 24 hours which I did and once again it was empty promises. On the 8th I finally cancelled and went to a Fixed LTE solution and tonight I once again have a beautiful internet connection. PS: Vodacom is still down. My ref was SR***

Save yourself the frustration and anguish and think twice before going with Vodacom their after sales support is nonexistent.

0
Replies (1)
Vodacom
Vodacom's reply09 Apr 2026, 07:24
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team