1 reviews | Active since Jul 2016

25 Sept 2018, 17:36

Disappointing Vodacom

Pity that the stars could not reflect a negative. I requested a settlement invoice to cancel my contract on the 25th of April 2018. This settlement amount was then paid on the 27th of April 2018. Today ( 25 Sept2018 ) I received a sms stating an account balance which I could not understand- so I called Vodacom to find out what the reason is. Only to discover that the contract was still not cancelled and that they just kept on billing me and putting airtime on a number I don't use and asked to cancel AND paid the settlement amount? 100% indication of a money-hungry company that will exploit their customers at any given chance.

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Replies (2)
Vodacom
Vodacom's reply25 Sept 2018, 17:54
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply26 Sept 2018, 17:52
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team(

Best regards,