disappointing Vodacom

<p>i had settled the account about a year back, I then request settlement letters till thus far I never received anything from Vodacom legal department,I recently call more than 4 times to Vodacom and I was promised the letter within 48 hours and weeks has passed and no letter is send to me. I found it very unfair and disappointed as turnaround times are not taken serious and I am taken for granted.I paid my dues long time ago and I this is affecting my ITC record.may Vodacom take us serious.turnaround times are to recourse our queries unless maybe Vodacom customer isn't walking anymore<br /> </p>