Disappointing Upgrade Services

Very disappointed in Vodacom Service. I have been a customer of vodacom for over 15 Years. I have never had to wait when doing an online Upgrade.

Did my upgrade on the 18th of August 2025. Got a message to say congratulations on the Upgrade. Received the order number in this email.

Phoned to find out when i will receive communication about the delivery. Only to be told the order hasn't even been processed yet. I must wait 5 to 7 working days for them to process the order and then another 7 to 10 working days for delivery. So telling me it takes half a month just to process an upgrade.

In the past when I did an upgrade online the order would be processed immediately and then i would perhaps wait 3 days max to receive the new phone.

Why is vodacom now suddenly taking up to 7 days just to process the upgrade.

You state that online upgrading is quicker and more convenient. But I disagree.

If Vodacom cant handle the process of doing upgrades online then they shouldn't offer the service.

Its not like a million people are all trying to upgrade in South Africa on the same day.

Reading online I see that I am not the only person having problems with Vodacoms service when upgrading online.

Very disappointed and thinking maybe Vodacom is not the right service provider for me anymore.