1 reviews | Active since Jan 2017

25 Jan 2017, 15:17

DISAPPOINTING to say the least!!!!

<p>I took out a telephonic TOP UP data contract with Vodacom in July 2016 for R75 a month. In November 2016 was billed R2,477.33. I called Vodacom Customer Service to query this and request a copy of the recording to prove to them that I never requested an "open contract". After having spoken to TEN (10), I kid you not, TEN different people, my inquiry is still pending. I have a call log of the calls including what was said during those calls. Should I list the names here? Maybe I should ....</p> <p>To date, i.e. today, January 25, 2017, I have yet to hear something back from Vodacom. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 15:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team