DISAPPOINTING to say the least!!!!
<p>I took out a telephonic TOP UP data contract with Vodacom in July 2016 for R75 a month. In November 2016 was billed R2,477.33. I called Vodacom Customer Service to query this and request a copy of the recording to prove to them that I never requested an "open contract". After having spoken to TEN (10), I kid you not, TEN different people, my inquiry is still pending. I have a call log of the calls including what was said during those calls. Should I list the names here? Maybe I should ....</p> <p>To date, i.e. today, January 25, 2017, I have yet to hear something back from Vodacom. </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
