Disappointing support for Vodacom Fibre

We have been without fibre for 2 weeks. After several follow up calls the ticket was escalated.

During a call on the 17th I mentioned more than once that we will not be available on the 18th. The technician went out, regardless.

Any further calls are now defended as the technician came out on the 18th and no one was there... as mentioned, we said that we are not available.

I missed only one call, on the 20th but they claimed to have reached out on the 21st as well.

On the 23rd, someone actually put some effort into our case. I indicated that someone will be available at the address after 16:00. No one showed.

Even with daily follow up calls I was told that the case will be escalated, but nothing happens.

This has impacted my work as well as my son's schoolwork.

I have never experienced such bad service from Vodacom. I am considering other alternatives.