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vM
victor M

1 reviews | Active since Sept 2016

23 Dec 2025, 06:37

disappointing servjce

Dear Vodacom Customer Care,

I am writing to formally lodge a complaint regarding a phone order I placed and fully paid for last week at the Vodacom Vincent Park store.

I was clearly advised that my phone would be ready for collection by Tuesday. However, to date, I have not received my phone, nor have I received any updates or communication regarding the delay. This lack of feedback is extremely frustrating, especially considering that full payment was made upfront.

In addition, I am very disappointed with the level of customer service at the Vodacom Vincent Park store. During my visit, staff members were engaged in personal family video calls while on duty, and no one attended to me when I walked in. This behavior is unprofessional and unacceptable.

I urgently need this phone and would appreciate immediate assistance, clear communication, and an update on when my order will be fulfilled. I expect Vodacom to uphold acceptable service standards and resolve this matter as soon as possible.

I look forward to your prompt response and a swift resolution.

Kind regards, Victor Mooi ***

0
Replies (4)
Vodacom
Vodacom's reply23 Dec 2025, 08:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

vM
victor M's update24 Dec 2025, 12:15
Reviewer Update
Dear Vodacom Customer Care / Management,I am writing to formally escalate my complaint, which I have already posted on HelloPeter, regarding a phone order placed and fully paid for at Vodacom Vincent Park.I was advised that I would receive my phone by Tuesday; however, to date, I have received no updates and no calls from Vodacom. Despite logging a public complaint, there has still been no response or feedback.I am extremely concerned about the lack of communication and poor customer service experienced, both in-store and after payment was made. I urgently require an update on the status of my order and a clear resolution timeline.Please treat this matter as urgent and contact me as soon as possible.Kind regards,
Victor Mooi
vM
victor M's update24 Dec 2025, 12:15
Reviewer Update
Dear Vodacom Customer Care / Management,I am writing to formally escalate my complaint, which I have already posted on HelloPeter, regarding a phone order placed and fully paid for at Vodacom Vincent Park.I was advised that I would receive my phone by Tuesday; however, to date, I have received no updates and no calls from Vodacom. Despite logging a public complaint, there has still been no response or feedback.I am extremely concerned about the lack of communication and poor customer service experienced, both in-store and after payment was made. I urgently require an update on the status of my order and a clear resolution timeline.Please treat this matter as urgent and contact me as soon as possible.Kind regards,
Victor Mooi
Vodacom
Vodacom's reply24 Dec 2025, 16:36
Official
Dear Victor,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,