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Mduduzi M

1 reviews | Active since Aug 2019

11 Jun 2025, 06:47

Disappointing Service & Zero Accountability

If you're considering Vodacom Fibre, think twice. My experience with their service has been nothing short of a nightmare. From constant technical issues to absolutely negligent customer support, it's clear that competence is not their priority. What’s worse is the lack of accountability—after numerous unresolved problems, I’m now being asked to pay for their incompetence. Instead of addressing their failures, Vodacom seems more interested in passing the costs onto loyal customers rather than fixing what’s broken. Expect endless back-and-forth, generic responses, and a complete disregard for customer satisfaction. If reliability and professionalism matter to you, I highly recommend looking elsewhere. I asked to move my line and i was ignored!!!!

I WILL NOT PAY FOR YOUR INCOMPITANCY!!!!

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2025, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Jun 2025, 10:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please respond to the email sent on 2025-05-20 12:36:00 in order for us to assist. Regards Consumer Website Team

Best regards,