Disappointing Service on New Sale

I'm disappointed with the service or lack thereof that I received from Vodacom. And the fact that I have to now be behind them to give them my money is absurd.

Last week Thursday (26 Nov 2020) I tried to signup for a data deal that includes 100GB/100GB data and a router plus a Xbox Series X for R1188pm X 24. I was assisted by a lady (withholding her name because I don't intend to cause public harm) and she ultimately told me that the order is pending and that I should email her my ID, payslip, 3 months bank statement and proof of residence, which I did immediately after we spoke on the phone.

I didn't receive any feedback the next day so I decided to be patient since its Black Friday and things might be hectic that side. On Monday (30 Nov 2020) I sent a follow-up email to the one with my documents and I still received no feedback. Then on Tuesday (01 Dec 2020) I decided to call the online sales department to find out what's going on with my order.

I spoke with another agent and, to my disappointment, I was told that my order had been cancelled. I asked for the reason behind that and she told me that it states that it was declined due to the fact that it won't be paid by debit order which makes absolutely no sense because I never opted to not pay by debit. The conversation didn't even get to the point of choosing the debit order date etc.

I have been a loyal Vodacom customer for years and I've had various contracts with you and they were paid by debit with no issues whatsoever. Receiving such bad service is really disappointing to say the least. It's really terrible that there was no feedback and I had to be the one to call in order to get these bad news.

I would still like to proceed with that exact order and I don't want to hear stories like "This was a Black Friday deal and not available anymore". I ordered on time and want the exact deal.

I'll be waiting for feedback