Disappointing service from vodacom's online agent :(

Below is my chat with one of the vodacom agents. I really cannot believe that with the COVID-19 outbreak vodacom expects us to go their stores to do business with them. The responses I've received from their agent has really left me disheartened. I wanted to take advantage of one of their deals but me being a potential client and receiving such responses makes me wonder if indeed I should be investing my hard-earned money on their services. The chat was cut short because the service agent discontinued it as I was asking for her surname and a superior's email address. I'm not sure if they will contact me after posting this review and if not, I will understand why I've received service of that nature from Tinotenda.

Hi Lebo. Welcome to Vodacom's Online Chat. Vodacom: Our Online consultants are all in chat sessions, please email us on *** or call ***4 for assistance, or continue holding for the first available agent. Lebo: Please let me know when you are available Vodacom: Our Online consultants are all in chat sessions, please email us on *** or call ***4 for assistance or continue holding for the first available agent. Vodacom: Our Online consultants are still in chat sessions, please email us on *** or call ***4 for assistance or continue holding for the first available agent. Tinotenda, a Chat_Deals consultant, has joined the conversation. Lebo: Hello Tinotenda Tinotenda: Good day, how may I be of assistance? Lebo: I'm enquiring regarding the Data for less PLUS a smart home starter kit for R599 Lebo: It's not available on the website Lebo: It offer 200GB Lebo: On the very last page of your booklet Tinotenda: Thank you for your enquiry. Tinotenda: Deals in the booklet are for stores. Tinotenda: Our data deals are on the link below. Tinotenda: https://www.vodacom.co.za/cloud/shopping/campaigns/big_data?icmp=Internal/MDD/Specials/R2/RedHotDataDealz Lebo: So can you not give me a contact for a store near me Lebo: I really don't wish to go out with the outbreak Lebo: Has vodacom not made alternative ways of doing business during the lockdown Tinotenda: You can only apply for contracts online at the moment. Tinotenda: And the deals are advertised on the website. Tinotenda: If it is not on the website, we cannot process it. Lebo: Yes I have seen the deals online but this one is not there Lebo: So are you basically turning my money away? Tinotenda: You will have to wait for the stores to open as we can only offer deals advertised on the website. Lebo: By that time the special would have expired Tinotenda: I cannot provide you with something i do not have available so it is not turning money away. Lebo: Wow Tinotenda...so much for customer service Lebo: Perhaps this is a sign that I should not do business with vodacom. If already I am not a customer but a potential one yet I am being treated like this... Tinotenda: We sincerely apologise for the inconvenience. Tinotenda: What do you suggest i do in this instance as we do not have what you are looking for? Lebo: No it's the inconvenience I am worried about more about my dealing with you. Lebo: I cannot believe your responses Lebo: Do you perhaps have someone superior I can chat with? Lebo: I don't believe a company as big as vodacom will just allow themselves to lose potential clients Tinotenda: Unfortunately not here on chat. Unless if you call in. Lebo: No one is answering your lines, I tried that