Disappointing Service from Vodacom Fibre.

Really Disappointed in the whole journey of Vodacom Fibre. We were advised to cancel our current Vodacom Fibre because apparently we were paying too much for our current solution. Once we did cancel, the consultant from Vodacom 4U Ballito helped us as much as he could with reactivation. We've done the application and got approved. It took one and a half week just to get the tech in the premises. Then after installation it took about two weeks but could not switch the fibre solution on. They had to cancel and reapply which was approved again. Same time frame was given. There was plenty of ons and offs but eventually it did start working after calling independent technicians. In that time of disconnectivity, we've loaded 120GB of Data which amounted to R5760. Which no one is answering to a refund or some kind of gratuity. But to top off everything, Vodacom is still billing us the full debit order amount plus once off fee off R910. For a 100Mbps line speed uncapped fibre, this is not the service we expected. I would have like a call from one of the escalation team members of Vodacom just to get a clear explanation to this terrible service.