TL
Tshepo L
1 reviews | Active since Jan 2012
04 May 2023, 15:54
Disappointing service from Vodacom Fibre
Vodacom Fibre takes 2 days to assign a technician to look into an issue, and they cannot escalate until then no matter the impact. And when one asks about cancellation, they say irrespective of their service, one has to wait 30 days
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Replies (2)
Vodacom's replyOfficial
05 May 2023, 07:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 May 2023, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TL
Tshepo L's updateReviewer Update
05 May 2023, 07:52what do you define as due course?
TL
Tshepo L's update05 May 2023, 07:52
Reviewer Update
what do you define as due course?