Disappointing service from Vodacom

I took out a new contract on 22 Dec 2022. The contract was a home router uncapped data. To date, I have not received my product.

Vodacom said, the consultant who was assisting me made an error and did not complete the order on the system. Therefore, i will not get my product. I asked Vodacom to correct the mistake of their employee and open a new order for me. They said that the product is finished. It was only available as black friday spacial.

I cannot suffer due to mistake done by Vodacom employee. I orderd my product on time during black friday special. I deserve to receive it as promised.

I asked Vodacom to listen to Tel records on 22 November 2022 @12H45, so they hear how a contract was concluded. They seem reluctant because after weeks, no one is getting back to me. This service is disappointing.

I request that Vodacom review Tel records and deliver my router as promised.