Disappointing service from Vodacom

I am expecting phones from Vodacom, but after courier, Ram did not "find the address" they returned the phones to Vodacom. No one bothered to call me to give update, more especially Vodacom. I only found out when I called. Today when I called to get the progress of the order, I got to some lady but I think she cut me. I understand it might have been her time to knock off but I think that was rude. I don't know if your system cuts people off at a certain time but at least I expected a call back. I however, dialed again and spoke to some guy who said I called around knock off time hence maybe the lady did what they did. Still that's not acceptable. Why take the call if that's the case. Is it the matter of "well its a free call he will call again?"

The guy said he will call me between 08h30 and 09h00 . Well ... I hope he will. I have been a Vodacom customer with one number from 1998 and added three more numbers. Its disappointing to be taken for granted like this. I made a great decision by terminating not renewing contract of one number and I am now certain that I will NOT renew the other. I am starting to regret why I renewed this latest one.