Disappointing Service from Vodacom

I have done an upgrade with vodacom online on 17th October 2023. Today is the 30th October and i have not yet received any feedback or communication from vodacom regarding my order I was given an order number telephonically when I called in to follow-up on the order. This morning 30th October I called in to enquire what the status of the order is, I was informed by the phonebot that my number has been blocked so now I was directed to chat to Toby the robot on the online chat which I started with at about 9am up till now its 9:30 the bottom or pootbathy has not yet responded. I am terribly disappointed in the service from Vodacom this specifically when I was told on the day of upgrade that there was stock of the device I have ordered. Thank you vodacom