Disappointing service from vodacom

Item: Vodacom
Rating: 1
Author: Thato M

I am writing this with huge disappointment. I bought a charging cable at east rand mall unfortunately I was given an incorrect one. I work in pta. I went to vodacom woodlands wanted an exchange. I was told they can’t assist me. I should go back to east rand mall and exchange there. I work in pta. I knock off late and won’t be able to find time to go east rand hence I went to the nearest vodacom but I was refused assistance.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Nov 2023, 07:51

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Nov 2023, 07:51

Official

Thato M's updateReviewer Update

25 Nov 2023, 13:20

Hi! Will like to take time and say thank you for your response. I have received a call from your consultant. She explained that . The stores are individually owned store. Everything now makes so much sense to me now.

Thanks you

Thato M's update25 Nov 2023, 13:20

Reviewer Update