Disappointing service from Vodacom and Openserve

Item: Vodacom
Rating: 1
Author: Melani B

New Vodacom Contract on 11 Aug 25, Openserve Fibre already installed. Phone Vodacom at least 7 times. On 26 Aug I finally receive a ticket number and the order is sent to Openserve. On 27 Aug Vodacom closes the ticket without my issue been addressed. Still no connectivity. Now on 1 Sep another ticket has been opened. Nearly 4 weeks without connectivity. Very disappointed in Vodacom and Openserve.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Sept 2025, 08:49

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply02 Sept 2025, 08:49

Official

Melani B's updateReviewer Update

04 Sept 2025, 06:49

Thank you for your response, a consultant contacted me. However, my issue is not resolved but the ticket was closed again yesterday.
What do I need to do to get this resolved? How long is this going to continue?

Melani B's update04 Sept 2025, 06:49

Reviewer Update