KM
Kgadi M
1 reviews | Active since Dec 2017
25 Apr 2022, 18:06
Disappointing service from Vodacom
Very disappointed in the service from Vodacom! Migrated to them as an ISP starting 1 April. Internet down for 2 weeks, back up for a few days and now it's off again! The activation was apparently done incorrectly, Call centre agents keep telling us to "Hang10 because the SR is within SLA". Very frustrating that support can only tell you to turn the router on and off, like really??? We have to spend money on data, expected to pay for a fibre line that's not working and no one seems to be taking accountability or even trying to keep the client updated. Very poor customer service indeed!!
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Vodacom's replyOfficial
26 Apr 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply26 Apr 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
KM
Kgadi M's updateReviewer Update
05 May 2022, 14:11Another week with no fibre after you said you'd help! So damn ***********, how difficult can it be to activate a line? Like really!!! Still no one takes accountability, all we get from chasing you is that the matter is escalated. Escalated to whom exactly??? To show how stupid you guys are, we've had 2 routers sent to our home but still the line is not activated. If you are from Vodacom, don't even think of calling to tell me to switch the router on and off, you better be coming with sensible answers!!!
KM
Kgadi M's update05 May 2022, 14:11
Reviewer Update
Another week with no fibre after you said you'd help! So damn ***********, how difficult can it be to activate a line? Like really!!! Still no one takes accountability, all we get from chasing you is that the matter is escalated. Escalated to whom exactly??? To show how stupid you guys are, we've had 2 routers sent to our home but still the line is not activated. If you are from Vodacom, don't even think of calling to tell me to switch the router on and off, you better be coming with sensible answers!!!