Disappointing Service from Vodacom

I contacted Vodacom on the 11th of November to sign up for their Black Friday router and Samsung TV combo deal. The next day, they confirmed the deal was approved and said delivery would take 3–7 business days. However, a week later, we received an SMS stating that the product was out of stock and would only be shipped once stock became available. This was no surprise, as the website had already indicated a delay of 2–3 weeks.

On the 25th of November, after not receiving the router, we called Vodacom for an update. They informed us that they would issue a TV voucher for us to claim the TV directly from Samsung and that the TV would then be delivered. They also mentioned they were still waiting for router stock but couldn’t provide an estimated delivery date.

It’s now the 6th of December, and we have yet to receive either the router or the voucher. This experience has been frustrating and poorly managed. I expected better service and communication from Vodacom, especially during a promotional period like Black Friday.