DD
Deon D

1 reviews | Active since Apr 2018

17 Apr 2018, 11:43

Disappointing service from Vodacom

Very poor service. Upgraded my contract online but the RAM couriers failed to deliver device so they cancelled my Upgrade and now they don't want to give me the same deal I wanted after countless calls to their customer care and promises of calling back even by their senior consultants but nothing happens. Very disappointing. Seems they don't care about doing business.

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Replies (3)
Vodacom
Vodacom's reply17 Apr 2018, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2018, 12:33
Official

Good day

I have been advised that you have contacted and the matter has been attended to.

Regards

Kim

DD
Deon D's update20 Apr 2018, 08:33
Reviewer Update
Good Day They said somebody from sales will call me within 3 to 5 working days but I am still waiting for that call. Regards Deon