Disappointing Service from Vodacom

<p>Dear Vodacom,</p> <p>I'm am extremely disappointed in the service received (or not received) from yourselves. I sent through an urgent account query a few weeks ago and I have STILL not received any relevant feedback. Each time I follow up I am informed that my query has been escalated. What exactly is the point of ‘escalating’ my query if no-one ever gets back to me with a feasible solution. Is anyone at Vodacom capable of providing a solution??</p> <p>Very disappointed</p>