Disappointing Service for Vodacom to a loyal Customer. What a Shame.

Disappointing Service: Vodacom spoiled my entire holiday season. I upgraded my Vodacom contract to a data deal which included a Hisense tv. That was beginning November. When I redeemed the voucher for the tv, it arrived almost a month later (after receiving disgustingly poor service from Digital Planet) with a cracked screen. Luckily it was discover when I inspected the tv with the delivery guy. I didn’t sign for the tv and the delivery guy took it back. That was 3 weeks ago. I’m not gonna bother my nightmare of an experience with Digital Planet, which is still ongoing since I still haven’t received the TV. I contacted Vodacom to inform them of my hassles with DP. Did they help. No. Now I’ll be paying for something I haven’t even received. I’m a loyal customer who has never defaulted on my payments to Vodacom. I even used to recommend them to my peers. But not anymore. I wasted so much money on airtime already trying to sort out this issue, but no one seems to care. Consultants would put me on hold until I become tired of waiting. I’m tired. And I wish I went elsewhere to purchase a Tv. Now I know the truth abt Vodacom. They suck. Period