Disappointing service - Despicable

Good day Vodacom. You managed to outdo yourselves and give a half-hearted solution to my previous complaint. I don't know why the people handling that issue could not go through every point I highlighted and solve everything in that order. Nonetheless, we still need the following to be done:

1. Adjust all contracts to their initial contract termination dates with immediate effect. We do not want to be subjected to new 24 month contract periods.

2. Where any devices issued with the upgrades?

3. Who is going to account for the bad record on her credit score?

4. There was a device insured under the previous profile, before you deleted the numbers and reinstated them and we are now unable to make a claim, because there is no record of insurance, as it was deleted with the previous profile. This is completely unacceptable and very disappointing...

Please revert back with solutions...