Disappointing service

Really disappointed with the new contract application process. App**** online and got 'conditionally' approved for a samsung galaxy s6 lite tablet. Said they would call within 24 hours to confirm the order. Didn't call for two days. So I called to asked what's going on. The first agent was really nice said she would send application to HQ because my credit limit was high enough to purchase the said product. She said she would get back to me within the next few hours. Didn't revert to me. Called again, and was told I had to choose an 'entry level' device for about 500p/m. This baffles me because the tablet is 320p/m. They then suggested phones to me that were more expensive than the tablet. I don't want a phone, I wanted that specific tablet. I really expected better service from Vodacom than this. Highly disappointing.