Disappointing Service

It seems like some things don't change as is the case with Vodacom and their poor service delivery. I have a data contract with no device - 80G of data per month for R299, however, I am left without internet connectivity at the most crucial of times, especially now when we are forced to work from home. I contacted Vodacom asking for this contract to be cancelled so that I could take out Vodacom Fibre in the hope that I will have improved connectivity. I was then told i need to pay an almost 2k cancellation fee...taking into consideration that my contract is left with just one year. I explained to the guy at the time that Its crazy esp because I am taking out Vodacom Fibre, If I'm going to pay a cancellation fee that is equivalent to my contract then I may as well keep the contract and get the data versus pay the same amount and not get the data. 2ndly if I am paying this cancellation fee, I may as well go to another service provider for fibre since Vodacom doesnt care about losing a loyal customer. He then escalated the matter to have the cancellation fee waived. This all happened on 23 October 2020. I called in again on 5 November 2020 and after being on hold for an hour was told i need to continue waiting for feedback as the matter is with the back office team. To date, 5 days short of a month, I have still not heard back from Vodacom but I get sales calls to take out Fibre....please sort your service out, its dismal.