DISAPPOINTING SERVICE BY VODACOM

My phone has been booked for repairs by Vodacom Repairs Umhlanga Ridge. the matter was supposed to take 2-3 days before I can get my phone. I have Vodacom insurance on the phone. the claim has taken over a month and its still not finalised. I have phoned the insurance company they working with and they insurance guys say they have never received my claim, claim was resent again when I visited the Vodacom shop. I phoned the insurance again on the same day. the claim was received and approved by the insurance but Vodacom repairs are saying they never received the claim. I then phone the insurance again mind you when I phone insurance I have to wait more 45min on hold before I can speak to consultant.

So I am being played by insurance and the repair centre as the centre is telling that the insurance guys are bluffing me by saying they have already sent the approval. I was given a name of the person and the time the approval was sent to repair centre. They denying receipt of the email.

This service is not acceptable and right now I should cancel my contract with them and better service provider. I'm extreamely angry with this.