Disappointing service- beyond terrible

My husband logged a request to upgrade our Fibre line speed to 50mbps download and upload from 10mbps download and upload on the 25th May 2022.

We have been sent from one consultant to another telling us different things regarding our request, which surely shouldn't take so long or be such a hassle. 1 day we're told that it's complete and the next it's not allocated or needs to be escalated. We constantly run speed tests on our side and are told to reboot the router or use a LAN cable yet we still receive the same results, THE LINE HAS NOT BEEN UPGRADED. And they keep telling us we will be contacted in 24-48 hours, which never happens.

Not to mention the audacity of sending us a revised statement that we'll be paying R899 for the new line speed when our request has not been completed or done!!

Surely other service providers understand the concept of customer service and clearly there's no point in being loyal to a provider to robs us in broad day light.

Very Disappointed that I'll have to move to another service provider as I need faster internet speed for work, and Vodacom is preventing me from fulfilling my work duties.