Disappointing service

It's been two weeks..after refusing to compensate my insurance I made an upgrade since I lost the phone,till today the phone has not yet delivered,when you call no1 is helpful the consultants are rude.No order number received but upgraded increase of monthly premium has been sent.thats the only thing Vodacom can communicate with their clients about money.the rest of the service to their clients is none of their business.I can't even do sim swap before of the upgrade.Am here with no phone no sim in this festives.i have been calling everyday.