Disappointing Service at VODACOM

The worst service ever in Clearwater !!!!! I went in to add a new line because my phone was ******. They managed to give me a new contract and block the ****** phone but added insurance that I didn’t ask for on a ****** phone. Who insures a ****** phone? Almost a year later and I am still struggling to get the insurance cancelled which I am being billed for monthly. I called vodacom to report this and was told that I need to visit the store that activated it. When I went in store the consultant by the name Jorje couldn’t assist me and said I should call ********** 636 as he still needs to run this pass the manager. I was then told to call vodacom again. This is really disappointing been with vodacom for over 10 years but the service is ****py. All I want is the insurance that I didn’t ask for to be removed and for me to be refunded the amounts owed to me which have been billed to date.