Disappointing service and zero assistance

I am writing this review with absolute disappointment with vodacom.

I have been trying to transfer cellphone number *** from business ownership to individual (personal) ownership.

On 13 July, I went to Vodacom Menlyn for the first time to request assistance with transfer of the cellphone from Business to Individual ownership (personal), I even changed vodacom shops within menlyn with the hope of getting better better service and better assistance. It's been more than a month and till today I have not been assisted with the cellphone transfer. I submitted all the documentation that were required by vodacom including the two vodacom transfer forms, a letter from the company cellphone administrator, 3 months bank statement, proof of address, ID copy.

I am currently working with Elisha from the Vodacom Menlyn and I have been calling him every day. The latest response that I have been receiving from him is that the matter has been transferred to the account's supervisor.

I am currently doubting using vodacom because of the hard time and terrible service that vodacom has been giving me.

All I need is the ownership transfer to be complete. Regards Gugulethu Zungu