SB
Sarah B
1 reviews | Active since Mar 2025
30 Nov 2025, 10:33
Disappointing service again
For the last 2 months Vodacom has charged me almost R300 pm more on my son's contract on my profile. I was contacted by a Vodacom agent on 30 September 2025 offering me better benefits on my son's contact as I was buying a lot of extra data on a weekly basis. I would never have agreed to their Migration to new tariff plan if I was told it would cost me almost R300 more pm. My contact amount was R509.99 and jumped to R806.00 for the last 2 months. I cancelled my Vodacom contract earlier this year due to disappointing service and again you disappoint me.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
30 Nov 2025, 19:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Nov 2025, 19:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SB
Sarah B's updateReviewer Update
02 Dec 2025, 17:38No one has contacted me about this matter?
SB
Sarah B's update02 Dec 2025, 17:38
Reviewer Update
No one has contacted me about this matter?
